The Emergency Call Handling and Management Center 112 Catalonia (CAT112) is a public entity managed by the Government of Catalonia, Spain. It centralizes all urgent calls so that citizens can request public services in situations of threat or emergency.
Recognizing the Need for Change
CAT112 teamed up with SEIDOR to make things better. Together, they're using smart technology to improve emergency responses. Their main tool? A prediction and sizing system that is super advanced. It's all about making sure resources are used well and services work smoothly.
The Journey Toward Transformation
Why this system? It's simple – CAT112 needed something fast, accurate, and adaptable. So, they decided to use predictive models and expert knowledge to build a new system. They made a custom web tool using C++ and R alongside special frameworks like Shiny. The solution developed by SEIDOR helps CAT112 predict calls and allocate resources better than ever before.
But the true magic lies in how flexible the system is. Users can adjust strategies in real-time, making it easier to handle emergencies effectively. It also helps stakeholders see ahead and plan for changes.
A Journey of Innovation
By using resources better and working more efficiently, CAT112 can meet the strict standards set by Catalonia's Department of Home Affairs. Plus, the system helps them respond to calls faster, making sure people get help when they need it.
But what's really impressive is that this collaboration keeps evolving. As new challenges come up and technology gets better, CAT112 and SEIDOR are ready to keep improving the emergency response.
“At SEIDOR’s Data & Analytics unit, we have been working from the very beginning on this collaboration to update the CAT112 service with the most cutting-edge Advanced Analytics and Artificial Intelligence technologies. Once the project was implemented, and thanks to the solution developed by SEIDOR, CAT 112 is capable of reducing call response times and continues to offer the best possible service to citizens.” ”
Discover how CAT112 optimizes resources in emergency call centers with our customized solution.
The partnership between CAT112 and SEIDOR shows how technology can transform emergency services. As technology advances, also public organizations need to embrace new capabilities to keep up with society's needs and keep everyone safe.