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Asista al SAP Roadshow Innova Pyme 2012 con Clariba y com&Geinsa

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 Descubra como las aplicaciones de análisis de negocio de SAP le pueden ayudar a acceder a información en la que basar sus decisiones con seguridad y actuar para mejorar el rendimiento de  su empresa.

REGÍSTRESE HOY

 

Atienda a nuestro evento el 4 de Julio de 10:30 a 12:30 y descubra lo que su empresa puede lograr con las soluciones SAP.

En el SAP Roadshow Innova Pyme 2012 usted tendrá la oportunidad de hablar  con los consultores de com&Geinsa y Clariba, partners de SAP con años de experiencia en soluciones de gestión de la información. Ellos le proporcionarán información sobre cualquier consulta que formule, o concretaremos el poderle ver con  una atención más personalizado.

La agenda del evento es la siguiente:
  • Cafes y pastas de bienvenida
  • Introducción
  • Presentación de SAP BI para BusinessOne
  • Demostración del Cuadro de Mandos para Finanzas y Ventas
  • Preguntas y respuestas
  • Agradecimientos y Despedida

Esperamos verle próximamente en nuestro SAP Roadshow Innova Pyme 2012. El evento es gratuito, para registrarse por favor HAGA CLIC AQUÍ.

 

Un cordial saludo,

Marc Haberland Director General Clariba

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Acerca de Clariba

Clariba ofrece soluciones innovadoras y fiables en business intelligence, proporcionando a clientes en más de 15 países la visión que necesitan para mejorar su rendimiento empresarial. Nuestros consultores son certificados y expertos en la planificación, desarrollo y instalación de SAP BusinessObjects. www.clariba.com

Acerca de com&Geinsa

com&Geinsa lleva más de 30 años aportando soluciones para rentabilizar al máximo los sistemas de información de su empresa, sin perder de vista la evolución de la tecnologías como movilidad y cloud. En com&Geinsa somos expertos en hacer de SAP una solución única para su empresa. www.comgeinsa.com

 

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Clariba Obtains the SAP Partner Center of Expertise Certification

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Certificate PCoE

SAP service and support audit confirms that Clariba can support its customers in accordance with SAP’s current technical and organizational standards, thereby receiving the Partner Center of Expertise (PCoE) Certification.

On the 30th of May Clariba employees received the amazing news – They had passed the final audit and SAP was granting Clariba Support Center with the PCoE certification.

This was the finishing line of a process that started in 2011 and took a lot of effort from Clariba Support Center members, going from the installation of SAP Solution Manager (the system used to provide support), through certifying support center staff, creating all marketing materials and finally undergoing a 6-hour audit to evaluate if all requirements were in place.

“It’s been a very long and complex process, since it was our first experience with SAP native applications. Installing and configuring SAP Solution Manager has been a big challenge, but now it  allows us to provide full SAP Enterprise Support to our customers. We use SAP Solution Manager to monitor our customer installations remotely as well as connect them with the resourceful SAP back-end infrastructure. In addition, SAP Solution Manager provides our support customers with a Service Desk available 24x7, to create and track their incidents and to ensure a fast and efficient service for very critical issues at any time” says Carolina Delgado, support manager at Clariba.

The Partner Center of Expertise (PCoE) certification affirms that the defined procedures, guidelines and certified support team members are available to provide qualified, timely and reliable support services for SAP BI Solutions.

“As a requirement for achieving the PCoE certification, all our support consultants have the Support Associate - Incident Management in SAP BusinessObjects certification and as a commitment to high quality and professionalism, we require all our consultants to be certified in the SAP BusinessObjects suite. Both accreditations ensure that our support staff has the required knowledge to efficiently address and resolve any technical issue that may arise. In addition, they can draw from a wide knowledge base that comes from many years of experience on SAP BusinessObjects installation and development as well as on a continuous interaction with the SAP community" mentions Carolina.

PCoE Process

With this in place, Clariba Support Center can offer VAR delivered support to its clients, providing the knowledge and support tools for SAP BusinessObjects licenses through a single point of contact ─ a familiar, agile and available partner, ensuring that a defined and known point of contact is always available to customers in the event that any problems arise in their SAP BusinessObjects systems.

Carolina points out that the Key benefit is the proximity with customers and their environments. “In most cases we are maintaining BI systems which have been deployed by Clariba itself. This gives us the advantage of better understanding the customer's environment, so that we can provide a more accurate and tailored service.”

As a SAP Partner Center of Expertise (PCoE), Clariba can offer their clients

a fully qualified staff according to SAP quality standards;

real-life SAP BusinessObjects implementation, training and support experience;

a relationship with the client organization built on trust and past successes;detailed knowledge of the organization’s history, systems and business processes when the BI system has been deployed by Clariba;

staff trained for rapid issue resolution and focused on customer satisfaction;

very strong cooperation and relationship with SAP experts worldwide and an integrated support platform that ensures the best quality of service.

For more information on Clariba´s Support Center offerings visit http://www.clariba.com/bi-services/support.php

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BI and Social Media - A Powerful Combination (Part 1: Google Analytics)

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If you take a look at the latest Business Intelligence (BI) trends you will see a great deal of mentions revolving around the “Social Media” topic. There are a lot of interesting ideas out there and it seems to be certain that this will become even more prominent in the near future since it continues growing and it is becoming an intrinsic part of our society. This also means that the information related to Social Media becomes more valuable with each passing day, becoming the new “gold mine” for Business Intelligence consultants when handled correctly. No wonder there are a lot of us that want to start digging in!

In this blog post, I will share the research I recently made with the objective to determine the possible alternatives to extract and use information from Google Analytics to develop SAP BusinessObjects reports and dashboards. An important note is that I did not consider SAP BusinessObjects Data Integrator’s Unstructured Data and Text Analysis capabilities on purpose, in order to see what other options were out there.

Extracting data from Google Analytics

The first thing you must know is that in December 2011, Google released the Google Analytics Core Reporting API (in replacement of its old Data Export API) which allows us to extract data from its application. Although it is not rare to see the old API still being used, if you are starting a fresh development and have the opportunity to choose, then go with the new version of course. Considering these interfaces, I found four different strategies that stood above the rest.

Programmed Google Docs spreadsheet: It is a Google Docs spreadsheet available free of charge, which contains embedded Google Apps Script code to connect to the Google Analytics Data Export API. Once authenticated, it allows the user to define the dimensions, metrics and filters filling in the fields of the document with the desired values. Subsequently, this spreadsheet can be exported as a .CSV file and use it as a data source to be reported with several tools of SAP BusinessObjects such as Web Intelligence or Data Integrator, for example. Credits go to Mikael Thuneberg who developed this. 1

GA Data Grabber: It offers a 7-day trial version, the cost to purchase the Google  Analytics module is 299USD per year (at the present date). It consists of an Excel file containing Macros and Visual Basic code to run queries with any of the dimensions, metrics or filters available in the Google Analytics Core Reporting API. This is one of the best options I found so far, since it has a user interface that is very easy to use, good flexibility to select metrics, dimensions and filters, besides having a fairly comprehensive structure that facilitates the understanding of the type of information that can be obtained from the API. By having the data available in an Excel file there are more SAP BusinessObjects tools that can be involved in addition to Web Intelligence and Data Integrator, such as LiveOffice that allows direct integration with Xcelsius dashboards. 2

Reporting Utility of Google Analytics: This functionality is already included in the Google Analytics application. It is a relatively manual process, which requires the user to have some prior knowledge of the dimensions and metrics that can be obtained. However, custom reports can be created with specific information that can be exported to .CSV files so they can be incorporated into the reporting capabilities of SAP BusinessObjects.

Custom Application Development: If third party tools are not the desired option, then the best strategy to use is to develop a custom application in any common programming language, such as PHP, Ruby, Python, Java and JavaScript. The Google Analytics Core Reporting API lets you connect with these type of applications. In spite of representing the option that requires more effort to be implemented, it is also the one that permits to have a perfectly tailored, automatable and free solution. The data can be potentially stored in text files or custom databases from where any SAP BusinessObjects tools can draw information.

Official Documentation always does the trick

I did not want to get into too much technical detail because they are very susceptible to change through time, and it is always best practice to look at the official documentation published by Google. In this sense, I will leave you with a few links that will be very useful to deepen the technical knowledge necessary to develop an integrated solution with Google Analytics.

  • Google Analytics Core Reporting API Overview:

https://developers.google.com/analytics/devguides/reporting/core/v3/

  • Dimensions & Metrics Reference (to understand what information can be retrieved):

https://developers.google.com/analytics/devguides/reporting/core/dimsmets

  • Google Analytics Core Reporting & Data Export API Change Log:

https://developers.google.com/analytics/community/export_changelog

  • Google Analytics Core Reporting API Client Libraries:

https://developers.google.com/analytics/devguides/reporting/core/v3/gdataLibraries

  • Google APIs Console:

https://code.google.com/apis/console

Final Thought

As with all things that become “the latest trend” and  develop at a hectic pace, a lot of changes are expected to happen, meaning that sooner rather than later there will be more and better options available. So my final thought is to keep an inquisitive eye for all that is moving around Social Media and its most popular networks, because this is the future that is already happening.

If you have any questions or anything to add to help improve this post, please feel free to leave your comments.

References

1 For more info: http://www.automateanalytics.com/2010/04/google-analytics-data-to-google-docs.html

2 For more info: http://www.gadatagrabbertool.com/