Clariba Enterprise Support

Clariba Enterprise Support is a single point of contact for the knowledge and support tools for your SAP licenses — including SAP BusinessObjects (BO), SAP Strategy Management (SSM), SAP Business Planning & Consolidation (BPC), SAP BusinessWarehouse (BW) and SAP HANA.

Clariba Enterprise Support helps SAP-licensed customers resolve any product issues related to its BI system. Furthermore, it provides access to all fix packs, product upgrades and system enhancements for the SAP products your organization licensed through Clariba. This incident-driven support offering will provide the reliable responses your organization needs to address technical issues and maintain the health and integrity of its SAP Business Intelligence or Analytics solution. 

Advantages of Clariba Enterprise Support

As an SAP Partner Center of Expertise (PCoE), Clariba offers your organization:

• Fully qualified staff according to SAP quality standards

• Real-life implementation, training and support experience

• A relationship with your organization built on trust and past successes

• Detailed knowledge of your organization’s history, systems and business processes

• Staff trained for rapid-issue resolution and focused on customer satisfaction

• Very strong cooperation and relationship with SAP experts worldwide

• An integrated support platform that ensures the best quality of service

Clariba SureSupport

After a successful business intelligence (BI) project, many of our customers find that they require further assistance with their new BI environment and want to ensure a guaranteed, reliable service for their IT team and end users.

Clariba SureSupport includes a Business as Usual (BaU) support offerings that provide the benefits of dedicated support and development with a cost-effective package that best suits your needs, giving you peace of mind after your BI implementation.

Clariba SureSupport will help you to mitigate disruptions by solving issues quickly and efficiently. This service will also help you to maintain your BI system so that you get the most out of your investment. This pack includes Infrastructure monitoring, interactive end-user support, and minor developments amongst others.